At Earthen Strings, each product is handpainted and handcrafted specifically for you. We have a strict no-cancellation and no-refund policy to reflect the nature of our bespoke, artisan work. Please review this policy carefully before placing your order.
Cancellations are not accepted once an order has been placed.
Once you confirm your order, work begins immediately on your handpainted piece. Due to the artisanal nature of our products and the custom work involved, we cannot cancel orders or provide refunds based on a change of mind.
Please review your order carefully before clicking "Place Order." If you have any questions about a product, color, or size, please contact us before ordering.
No refunds are provided for change of mind or buyer's remorse. This is a fundamental aspect of our business model as we create bespoke, handpainted pieces.
The only exception to our no-refund policy is if your product arrives damaged or broken. See the section below for details on damaged products.
We take great care in packaging and shipping your pieces, but accidents can happen. If your product arrives damaged or broken, we want to make it right.
To claim damage:
1. Document the damage: Take clear photographs of the damaged product and packaging from multiple angles.
2. Contact us within 7 days: Email earthenstrings@gmail.com with your order number and photographs. Include a detailed description of the damage.
3. Resolution: Upon verification of the damage, we will either offer a replacement piece (free of shipping charges) or a full refund, at our discretion.
If a refund is approved for a damaged product:
• We will process the refund within 7-10 business days of approval.
• Refunds will be issued to the original payment method.
• We may request the return of the damaged product for inspection before processing the refund.
For any concerns about a damaged product or questions about our cancellation and refund policy, please reach out:
Email: earthenstrings@gmail.com
Phone: +91 92662 19911
WhatsApp: +91 92662 19911
Hours: Monday to Saturday, 10:00 am to 6:00 pm